Entrusting the care of one’s home or an elderly family member to a housekeeper or carer requires trust. When doubts arise about behaviour, reliability or the quality of care provided, Ponzi conducts discreet, non-invasive checks to restore peace of mind to the household.
The relationship with household staff is governed by the National Collective Labour Agreement for Domestic Work. The domestic employer has the right to verify the proper performance of assigned duties, in compliance with the worker’s privacy (GDPR). Investigations may also cover the pre-employment phase (reference and background checks), in addition to monitoring on-duty behaviour.
